Shipping & Delivery

Last updated: November 12, 2026

Where we deliver

We currently offer delivery within the United States where our fulfillment suppliers and carriers support the address. Availability can depend on the product option and destination. We will contact you if an item or shipping route is unavailable and offer an alternative only with your agreement, or a refund.

Shipping charges

Standard shipping is $8.00 for eligible U.S. orders below $70.00, and free for eligible orders of $70.00 or more. The qualifying amount is the merchandise subtotal after discounts and before tax and shipping. Your checkout shows the final shipping charge before you pay. We do not currently offer express delivery.

Delivery estimates

Items ship from our fulfillment suppliers, including suppliers in China. They are not all held in a U.S. warehouse. Supplier shipping estimates checked on November 12, 2026 ranged from approximately 8 to 19 days for available U.S. routes we reviewed. This range is a guide for those routes, not a guaranteed delivery window for every product, option, or address.

Order processing is additional and varies by supplier. Customs, weekends, holidays, weather, and carrier delays can also affect arrival. If you need an item for a particular date, contact us before ordering so we can check the selected item and destination.

Processing and delayed shipment

We review your order and arrange fulfillment with the supplier. If we cannot ship within a shipment time specifically stated for your order, or within 30 calendar days after receiving a completed order when no shipment time was stated, we will notify you and provide the choice to accept a revised shipment date or cancel for a full refund of the unshipped items and related charges. We will seek any consent required for a delay; if we cannot fulfill the order or required consent is not obtained, we will cancel and refund the affected order promptly. A delivery estimate does not remove these rights.

Tracking and separate parcels

We provide tracking information when the supplier makes it available. Tracking may take time to show the first carrier scan. An order containing different products may arrive in more than one parcel, with different tracking numbers and delivery dates. We will not add an extra shipping charge after checkout solely because an order is split.

Address corrections and delivery problems

Check your delivery address before paying. Contact us immediately if it needs correcting; changes may not be possible once supplier processing or shipment has begun. If a parcel is delayed, marked delivered but missing, or returned to sender, contact us with the order number so we can investigate with the supplier and carrier. Check the delivery location, household members, and any carrier notice, but do not wait to contact us if you believe there is a problem. Any reshipping charge for an address error will be discussed and agreed with you before it is charged.

Lost, damaged, or incorrect shipments

Squish Picnic is your point of contact. We will work with the supplier or carrier to resolve a shipment confirmed lost, damaged, or incorrect through a replacement at no additional cost or an appropriate refund. We will not require you to purchase separate shipping protection to receive remedies owed to you. If an unexpected import or delivery charge is requested, contact us before paying so we can check it.

Contact and returns

Use our Contact form and include your order number. For returns and refunds, see our Return and Refund Policy. This policy does not limit mandatory consumer rights.