Returns & Refunds

Last updated: November 12, 2026

30-day returns

You may request a return within 30 calendar days after delivery. For a change-of-mind return, the item must be unused, in its original condition, with its original packaging and all included pieces. We do not charge a restocking fee. This condition does not limit help for defective, damaged, or incorrect items.

Start a return

Contact Squish Picnic through our Contact form with your order number, the item, and the reason for your request. We will provide return instructions and the appropriate return address. Please do not send an item to the supplier or to the address on the parcel without contacting us first. Send an authorized return within 14 calendar days after receiving the instructions, and keep your proof of postage.

Return shipping and costs

For change-of-mind returns, you pay return postage. We will identify the return destination before you send the item. Original outbound shipping charges are not refunded for a change-of-mind return; if your order shipped free, we do not deduct an outbound shipping charge. We do not charge a restocking fee.

Damaged, defective, incorrect, or missing items

Please contact us promptly with your order number and a description of the problem. Clear photos of the item and packaging can help us resolve it. If the item arrived damaged, defective, or incorrect, we will arrange a replacement at no additional cost or a refund, as appropriate to your preference and availability. We cover any return postage we require for these issues. Do not discard the item until we confirm whether a return is needed. You do not need to negotiate with our supplier.

Normal wear, damage caused by misuse, and damage occurring after delivery are not covered as arrival defects. The change-of-mind conditions above do not exclude remedies required by applicable law.

Refunds

We will review a returned item promptly and notify you of the outcome. Approved refunds are issued to the original payment method within 7 business days after we receive and inspect the return, or after we approve a refund when no return is required. Your bank or payment provider may take additional time to display the credit. Contact us if it has not appeared 10 business days after our refund confirmation. We will refund the applicable item price and tax; for an order we cannot supply, we also refund all shipping charges attributable to the unfulfilled order.

Cancellations and exchanges

Contact us as soon as possible to request cancellation or an address correction. We will try to stop an order that has not shipped; changes may not be possible once supplier processing has begun. If we confirm cancellation, we will refund the canceled items and applicable shipping. Once an order has shipped, use the return process. For a different style, request a return and place a new order after confirming the option you want.

Delayed or undelivered orders

If we cannot ship within the stated time, we will contact you with a revised estimate and the option to accept the delay or cancel for a full refund of the unshipped items and related charges. If we cannot fulfill the order, or you do not consent to a delay that requires consent, we will cancel the affected items and issue the required refund promptly. See our Shipping Policy for delivery help.

Your rights

This policy does not limit any consumer rights or remedies that cannot be excluded under applicable law. Contact us through our Contact form for assistance.